Privacy Policy
Last updated: October 6, 2026
Overview - What this notice covers
Superspin, operated by Comentive LTD and licensed under the Anjouan Gaming Licence, provides this data protection notice for players who access our HTML5 browser platform on iOS and Android. This document explains which personal and technical data we collect, why we process it, who we share it with, and what controls and legal rights players have. Our approach is designed for mobile-first players who expect on-the-go play, responsive live support and fast crypto payouts.
We combine legal, technical and operational controls to align with GDPR principles where applicable. Support is available 24/7 via live chat and email at support@super-spin.com. For quick navigation back to the main site, visit the home page.
What data we collect
Identity and contact information
When you register an account we collect identity details required for compliance and secure account operation. This typically includes your full name, date of birth and residential address, together with an email address and any phone number you supply. These fields permit us to verify age and prevent duplicate or fraudulent accounts.
Transactional and financial data
We log deposits, bets, payouts and payment instrument identifiers to process transactions and to comply with anti-money laundering procedures. Accepted payment instruments include traditional card rails, bank transfers and a range of cryptocurrencies. Crypto withdrawals are processed with speed in mind and often settle within 24 hours depending on network confirmations.
How we use your data
Core operational uses
Personal data enables secure account management, identity verification during KYC checks and fraud prevention. Transactional data lets us reconcile payments, compute balances and execute withdrawals in accordance with our protocols. Some withdrawal actions require completion of KYC; we retain verification records to satisfy regulatory requirements.
Service improvement and analytics
We analyse anonymised gameplay and usage signals across 2,000+ titles to optimise load times, recommend relevant games and fine-tune the mobile experience. Aggregated metrics drive product prioritisation without exposing individual identities.
Data sharing and third parties
Who we share with
Data is shared on a need-to-know basis with payment processors, identity verification vendors and anti-fraud providers. Each partner operates under contract and is subject to data processing agreements that enforce confidentiality, minimisation and security requirements. We do not sell personal data to third parties.
Legal and regulatory disclosures
Superspin will disclose account and transactional information in response to lawful requests from regulators or law enforcement. These disclosures are narrowly scoped and processed through legal channels in line with our licensing obligations.
Cookies, tracking and marketing
We use cookies and similar technologies to remember preferences, keep sessions secure and measure campaign effectiveness. Browser-level settings allow players to control many of these signals. Marketing messages are sent with consent where required and always include accessible opt-out mechanisms. Tokens for browser push notifications are used only to deliver the notifications you opt into.
Security measures and data retention
Defensive controls
Technical safeguards include encryption in transit, access controls, activity logging and periodic security testing. Organisational measures include role-based access and staff training, especially for our 24/7 multilingual customer support teams who handle sensitive cases.
Retention policies
Retention schedules balance operational needs with legal mandates under the Anjouan Gaming Licence. We anonymise or delete data once retention periods expire. Where law requires, certain records are retained longer to support AML checks and regulatory reporting.
Your rights and how to exercise them
Under applicable data protection laws you may have rights to access, correct, restrict or erase personal information, and to object to certain processing activities. To exercise your rights or to ask questions about data handling, contact support via live chat or at support@super-spin.com. We verify requester identity before fulfilling requests to protect account security.
Where KYC or AML rules prevent deletion, we will explain the legal basis and retention timeframe. We aim to respond to verified requests within statutory deadlines and provide clear, evidence-based responses.
Account security best practices and incident reporting
Protect your account with unique passwords and avoid sharing credentials. If you suspect a breach or fraudulent activity, contact our 24/7 support immediately. We maintain incident response procedures to investigate and, if necessary, notify affected players and supervisory authorities in line with applicable law.
Children and restricted users
Accounts are restricted to legal-age players. If we become aware that an account belongs to a minor, we will take actions required by law, including suspension and deletion of personal records where permitted. Protecting young people is a core compliance obligation.
Changes to this notice
We may update this notice to reflect changes in regulation or our services. Material changes will be communicated through in-account notices or direct communication channels. Continued use of the platform after an update indicates acceptance of the revised terms in jurisdictions where that approach is permitted.
Contact and escalation
For privacy queries, reach our 24/7 live chat or email team at support@super-spin.com. If you remain unsatisfied, you may escalate the matter through the relevant supervisory authority in your jurisdiction. We document and track all enquiries to ensure timely resolution.